Funds Aren't Added To My Account

If you made a successful "In-App Purchase" and your Shuffle account balance didn't update, it could be that you are experiencing a syncing delay between the backend and mobile front-end of the app.

This technical issue is usually solved by force closing the Shuffle App and then reopening.

Follow these steps:

  • Press the "Home" button of your iPhone twice quickly (You'll see small previews of your recently used apps) 
  • Swipe up on Shuffle’s preview to close it

If this doesn't update your Shuffle account balance, please submit a support request and include your iTunes receipt so we can investigate further.

Have more questions? Submit a request

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