Customer Support Process

Our agents will do their best to solve a support request as soon as possible. In order to do this, they may request additional information to better understand the issue you are experiencing. We ask for your cooperation and patience during this information gathering process.

If your request can not be solved at a basic Support Desk level, it will be escalated to the Technical Team for further investigation as some issues are more complex and require additional assistance.

Support agents are available Mon-Fri during standard North American business hours.

Note: Trolling (Wikipedia / UrbanDictionary) will not be tolerated. Our agents won’t respond to requests that are flagged as such.

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