Customer Support Process

Our agents will do their best to solve a support request as soon as possible. In order to do this, they may request additional information to better understand the issue you are experiencing. We ask for your cooperation and patience during this information gathering process.

If your request can not be solved at a basic Support Desk level, it will be escalated to the Technical Team for further investigation as some issues are more complex and require additional assistance.

Support agents are available Monday to Friday during standard North American business hours.

To get started, click "Sign In" in the top-right corner and create an account through our support portal, or log in to your existing support portal account.

Your Shuffle account created in the app does not connect to the support portal, so you will be creating another account in order to submit a support request! See the screenshots below for guidance.

1. In Shuffle, tap the menu button in the top-left corner, then tap Customer Support.

2. Tap Sign In in the top-right corner of the support portal.

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3. On the next screen, tap Sign Up under the Sign In button.

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4. Fill out the form and tap Sign Up. And you're done!

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Note: Trolling (Wikipedia / UrbanDictionary) will not be tolerated. Our agents won’t respond to requests that are flagged as such.

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